Free Unicorn · Legal & Policies
Refund & Cancellation Policy
Last updated: 25 September 2026
This policy applies to company-formation and business-support services ordered from Free Unicorn. Eligibility depends on the agreed service, the stage of work, charges already incurred and applicable law. It does not limit mandatory consumer rights.
1. How to request cancellation or a refund
Email info@freeunicornllc.com with your name, order or invoice reference, the service concerned and a brief explanation. You may also contact our team on +92 331 2727613. Do not send full card details, account passwords or unnecessary identity documents.
Send your request as early as possible. We will check the current work and filing status before confirming the outcome. A cancellation request does not automatically reverse a submission already made to an authority or third party.
2. Before work begins
If no work has begun and no authorised external charges have been incurred, the unused service payment is refundable. Any proposed deduction must be explained, supported by the agreed terms and permitted by applicable law.
3. After work begins
Where permitted by law, a refund may take account of the work actually performed and authorised, non-recoverable external costs. We will explain the calculation and the remaining unperformed portion of the service. We do not treat the start of work as an automatic loss of every refund right.
4. Government and third-party charges
Fees already paid to a government registry, tax authority, registered-office or agent provider, courier or other third party may be subject to that recipient’s refund rules. We will identify relevant charges when assessing your request. A non-refundable external fee does not by itself make an unrelated, unperformed service fee non-refundable.
5. Application outcomes, changes and errors
A rejection or delay by a bank, government authority or platform does not necessarily mean the application-support service was not provided. We will assess whether the agreed work was completed and whether there was an error or failure in our service.
If we cannot provide an agreed service, or you report a mistake in our work, we will review the appropriate correction, re-performance or refund in line with your agreement and applicable rights. Changes requested after filing may require separate amendments and charges; these should be agreed before additional work proceeds.
6. Applicable cancellation rights
Some customers may have statutory cancellation rights depending on their location, customer status and how the contract was made. Where a statutory cancellation period applies, any early start to work, permitted deduction or loss of the right to cancel must meet the applicable legal requirements. These rights take priority over conflicting wording in this policy.
7. Refund processing and disputes
We will confirm an approved refund amount and the payment method in writing. Payment-provider processing time can vary; applicable legal deadlines still apply. Contact us about duplicate payments or unresolved billing issues so we can investigate. This does not prevent you from using rights available through your payment provider or applicable law.
8. Contact
Free Unicorn
A50 Block-12, Federal B Area, Karachi, Pakistan
Email: info@freeunicornllc.com
Phone / WhatsApp: +92 331 2727613
Office hours: Monday–Saturday, 10:00 AM–8:00 PM PKT.